MOHAMMAD's CV

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MOHAMMAD ZAHI BENI JABER

Operations Manager | Workflow Planning

Dubai, AE

Profile summary

Adaptable Operations Manager with 4 years of experience shaping workflow planning, sales operations, and process optimization outcomes in Dubai. Known for applying agile methodology, data analysis, and project trackers to increase working efficiency by 30% and improve decision making by 20%. Committed to bridging Scrum Master expertise with operations management to support team delivery and stakeholder coordination.

Career highlights

Operations Management: Increased working efficiency by 30% and improved decision making by 20% through adopting agile methodology and data analysis.

Workflow Planning: Managed concurrent deal pipelines, client negotiations, legal coordination, and property handover timelines using structured project management practices.

Process Optimization: Removed team blockers between sales, marketing, and operations to improve task delivery and tracked progress across teams to increase efficiency.

Professional Certification: Held the Professional Scrum Master certification to support project schedules, sprint planning, task assignments, and daily meetings.

Key skills

TechnicalSQL Jira Microsoft Google work space Risk management Agile SQL
ProfessionalStakeholder management Data analysis AI integration Claude code Cursor AI Jira Microsoft Google work space Risk management Agile Stakeholder management Data analysis AI integration Claude code Cursor AI Operations Management Workflow Planning Performance Tracking Sales Operations Task Allocation Crm Documentation Project Trackers

Professional experience

Operations managerFeb 2024 - Present
K&Co propertiesDubai

Manages operational functions, overseeing workflow planning, task allocation, performance tracking, and daily coordination while updating stakeholders.

  • Increased working efficiency by 30% and enhanced operations through adopting agile methodology.
  • Removed team blockers between sales, marketing, and operations to improve task delivery.
  • Extracted and analyzed sales, CRM, and operations data using SQL to identify market trends.
  • Improved decision making by 20% and enabled better risk management through data analysis.
Sales and Operations coordinatorMar 2023 - Jan 2024
S&V propertiesDubai

Shaped sales operations and documentation strategy, steering stakeholder communication and administrative execution across internal and external partners without timeline breaches.

  • Managed concurrent deal pipelines, client negotiations, legal coordination, and property handover timelines using structured project management practices.
  • Tracked documentation, KPIs, and client milestones using CRM system and project trackers, ensuring tasks were completed within set timelines that led to achieving monthly targets.
Scrum Master AssistantMar 2022 - Oct 2022
Almosafer groupDubai

Facilitated stakeholder communication and weekly meetings to maintain cross-team alignment for digital transformation and customer experience initiatives within business traveling operations.

  • Managed project schedules, sprint planning, task assignments, and daily meetings using Jira.
  • Tracked progress across call center teams to ensure task completion within defined timelines, resulting in a 15% increase in efficiency.

Education

Bachelor in Management Information SystemsMar 2018 - Apr 2022
American University in Sharjah
  • Minor in Supply Chain Management
American University in Sharjah, Bachelor in Management Information SystemsMar 2018 - Apr 2022
Minor in Supply Chain Management

Certifications

Professional Scrum Master™ I (PSM I)PSM I
Gemini for Data Scientists and Analysts

Languages

Arabic · Native

English · Fluent